Fallback rule is when a call is not attended to and will be diverted to the default rule.


Here is how you can set the Fallback Rule on your SuperReceptionist Panel:

  • Login to your SuperReceptionist Panel

  • Go to "After Answer" in "Call Flow" under "Settings" tab and click on "Edit"


  • Click on "Yes" for "Enable Fallback rule" under "Action Settings"


Congratulations! You have now successfully enabled the fallback rule for your SuperReceptionist number. Still have doubts? Call us at 1800-419-0333 or write to us support@knowlarity.com and we'll be happy to help!