Please ensure that the following conditions have been met while uploading documents on the KYC tab in your panel:
- The file is only in .JPG, .JPEG, .TIFF, .PNG or .PDF format.
- The file should be less than 2MB in size.
- The file name should not contacin and special characters or spaces. Only Alpha-numeric names are accepted.
If all these conditions are being met, you should be able to successfully upload the documents. In case you are still getting an error notification, please share a screenshot with us on firstname.lastname@example.org and we will check this.