Voicemail ensures you never miss a business lead or leave behind an unhappy customer. This facility comes with multiple inbox options that support teams to carry out polls or surveys, and encourage customers to contact you even in the wee hours.  


You can set voicemail on your SuperReceptionist display number from the 'Settings' tab on the panel. If you wish to set up voicemail before incoming calls connect to your agents, visit the 'Before Rules' section under 'Call Flow' 



Go to 'Add New Rule' and select 'Voicemail' from the drop-down list of actions



You can choose to set voicemail as an option for a select number or number series by entering those numbers/series in the 'Caller' section, separated by commas.

Once you have decided the action, you can upload a specific sound to play and choose to send an email for the calls received on an email ID of your choice.



You can also choose to set a particular date and time for voicemail and set custom notifications for all the incoming voicemail.



Once all the settings have been customized, simply click on 'Save' and you're ready to go!


Please note: You can also set voicemail in the 'After Answer' rule to allow people to leave you voicemail after their call is connected.



Still have questions about setting a voicemail? Connect with us at 1800-419-0333 or write to us at support@knowlarity.com and we will be happy to help.