With our comprehensive and dynamic dashboards, analyzing your call centre solution's productivity has never been easier. Here is a brief snapshot of what we cover:

Call Information:

  1. Total Calls
  2. Total Outbound Calls
  3. Total Inbound Calls
  4. Total Answered Calls
  5. Total Missed Calls
  6. Total Abandoned Calls (as a part of Missed Calls)

Service Level Analysis

  1. Average Wait time
  2. Average Talk time
  3. Average agent-pickup time
  4. Longest waiting time

This data can be filtered based on Call Groups and duration.