What are different call metrics available on the Insights-dashboard?
Modified on: Fri, Jun 10, 2016 at 3:44 PM
With our comprehensive and dynamic dashboards, analyzing your call centre solution's productivity has never been easier. Here is a brief snapshot of what we cover:
- Total Calls
- Total Outbound Calls
- Total Inbound Calls
- Total Answered Calls
- Total Missed Calls
- Total Abandoned Calls (as a part of Missed Calls)
Service Level Analysis
- Average Wait time
- Average Talk time
- Average agent-pickup time
- Longest waiting time
This data can be filtered based on Call Groups and duration.
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