Based on their availability, agents can choose to set one of the following statuses while they are logged in to SuperReceptionist:

  1. Available - This indicates that the agent is free to receive and handle customer calls.
  2. On-Break - This indicates that although the agent is logged in to handle calls, he is not available in this instant. Calls will not be routed to the agent in this case and this duration will be counted towards break-time in agent's productivity.
  3. Not Available - This status indicates that agent is not logged in or not equipped to handle calls at the moment. Calls will not be routed to the agent in this case and the off-call duration will be counted towards Not-Available time in agent's productivity.


Agents can set their status and change it as required. Learn here how.