Yes you can reach out to your customer directly from the contact list. You can do so by clicking the Click2Call icon that is present corresponding to each customer.

What is a Click2Call?
An instant calling widget, strategically placed in your app to help you get in touch with leads while they’re looking you up. With Click-to-Call, you can connect with leads, right away, to increase your conversion time. As soon as a visitor submits his number, we bridge a call between your agent and the visitor (numbers registered in NDNC are not dialed). These calls are free of cost to your potential customers.

A call is directly placed to the agent. On successfully picking the call, the call is placed to the customer.