SuperReceptionist-Zoho CRM integration currently doesn't fully support parallel-ring strategy.
Note: The call-activity, lead-creation and OTHER features are working PERFECTLY fine.
When a parallel calling strategy is configured in SR, Call-popup (in Zoho) is shown to only 1 agent and is not shown to rest of the agents who are receiving the call.
If feasible, please switch your calling strategy to sequential or round-robin. We will inform you when the issue is resolved from Zoho's end.