Hello! Here are a few tips to follow, so you can enjoy uninterrupted services on your SuperReceptionist product.

Do's -

  • Ensure outgoing facility of your device is active to successfully Whitelist your number on our product
  • Upload the required documents for KYC (Know Your Customer) through your panel on time
  • Renew your account before the expiry date to enjoy uninterrupted services
  • Log in to your SuperReceptionist account regularly to remain up to date on your account status and notifications
  • Disable Call Waiting/ Divert/ Barring on the agent’s number to ensure quick response time
  • You should be within a network range with No Cell Phone Signal Jammers in and around your facility

Dont's -

  • Add Softphone and IP-based transfer/ routing as agents 
  • Add two or more phone numbers from a multi-sim phone as agents
  • Install apps like TrueCaller, Anti-virus, and Spyware
  • Enable Call Recording or install Apps that intercept incoming calls on your Smartphone
  • Enable AutoAnswer or Voicemail of any sort from the Operator or Self
  • Avoid forwarding agent’s number to your virtual number; this will create a loop and result in call transfer failure

Please note: Roaming Network availability is subjective and does not guarantee seamless connection.