Call Monitoring

What is Call Monitoring? What are the different levels of monitoring available?
Call Monitoring helps Supervisors to listen to ongoing calls in real-time. Monitoring helps you to guarantee quality standards are being met, and ga...
Fri, Jun 10, 2016 at 12:49 AM
How can I listen to my agent's call in real-time?
Listening to agents' call in real-time is known as Call Monitoring. You can either: a. simply listen in to the call between your agent and t...
Thu, Dec 1, 2016 at 2:36 PM
How can I switch between call-monitoring, call-whispering, call-barging?
Listening to agents' call in real-time is known as Call Monitoring. You can either: a. Monitor - simply listen in to the call between yo...
Fri, Aug 26, 2016 at 4:22 PM