All about Agents in Call centre solution

What are the different statuses available for use to agents?
Based on their availability, agents can choose to set one of the following statuses while they are logged in to SuperReceptionist: Available - Th...
Fri, Jun 10, 2016 at 1:37 AM
How can agents set their status?
Agents can set their status from the top right corner of their SuperReceptionist panel. By default, the status is set at 'Available'...
Fri, Jun 10, 2016 at 1:59 AM
Where can I see my Agent-status?
Want to know which agents are available for calls and which ones are on a break? We've given you not one, but two places where you can check th...
Thu, Dec 1, 2016 at 2:50 PM
Can Supervisor change Agent-status?
Did your agent forget to log off from his account before leaving for the day? Simple, just login to the 'Agents' tab in 'Settings',...
Fri, Jun 10, 2016 at 4:30 PM