Analytics & Reporting

Deep dive into SR Insights
With our comprehensive and dynamic dashboards, analyzing your calls, productivity has never been easier. Here is a list of call metrics that we offer in y...
Thu, Dec 15, 2016 at 12:10 PM
What are different call metrics available on the Insights-dashboard?
With our comprehensive and dynamic dashboards, analyzing your call centre solution's productivity has never been easier. Here is a brief snapshot o...
Fri, Jun 10, 2016 at 3:44 PM
What are different available agent metrics?
Want a detailed report on each agent's individual performance? The Insights tab is your best friend here. Go to the 'Agents' tab in it and ...
Fri, Jun 10, 2016 at 4:04 PM