FAQs

Can we display a specific number while making outbound calls?
Do you wish to display one specific number only while making outbound calls? If you answered yes, then you're in the right place! All you have to ...
Sat, Aug 20, 2016 at 9:43 AM
Why is Campaigns not activated in my account?
For users with plans other than 'Enterprise SIVR', the 'Campaigns' tab will be deactivated on the SuperReceptionist web app, since t...
Wed, Oct 5, 2016 at 3:56 PM
Why is my Sound file not visible to me in the Campaign I created?
Congrats on successfully uploading your sound file for your campaign! Can't see it on the webapp though? Don't worry! This just means that yo...
Sat, Aug 20, 2016 at 9:14 AM
Is there a limit on the number of contacts that I can upload?
The CRM provided with SuperReceptionist allows you to upload and store a file of maximum 5mb in your account. The only limitation really, is the time it ...
Wed, Oct 5, 2016 at 4:06 PM
Will I be charged for the calls that are not answered by customers?
For all outbound calls, credits are deducted only after the call is successfully patched with the customer's number. This means, if the call ha...
Fri, May 20, 2016 at 5:43 PM
Why is my outbound campaign not getting processed?
There could be multiple reasons for a complete/partial failure of an outbound campaign. Please ensure that the following checkpoints are clear...
Fri, Oct 14, 2016 at 8:40 AM
Why am I unable to create a Transactional order?
A transactional order, by definition implies that the Outbound communication will be generated for transactional purposes, as opposed to promotional...
Tue, Oct 11, 2016 at 5:09 PM
Can I(agent) hear telephony operator's sound in click2calls?
Yes, you can change your SuperReceptionist account's c2c settings to start hearing telephony operator's sound in agent-leg. Follow these simpl...
Tue, Dec 20, 2016 at 5:54 PM