Managing Campaign

Is it possible to pause or Cancel an on-going outbound/OBD campaign?
At the moment, it is possible to cancel an ongoing OBD campaign. We will very soon have the feature where you can even Pause the on-going campaig...
Thu, Oct 13, 2016 at 4:27 PM
How do I add a Sound File?
Below are the steps that you can follow to add a sound file: 1. Go to Setting tab on you panel and then click Sounds.  2. On the Sound page...
Mon, Oct 31, 2016 at 12:12 PM
How to upload a phonebook/list to initiate an OBD?
Here are the steps that you can follow to add phonebook and initiate OBD: 1. Go to the CRM tab. 2. Click on Phonebook. 3. Click on Upload Phonebo...
Mon, Jan 16, 2017 at 10:32 AM
Are the phonebook contacts for OBD validated before uploading?
Yes, we validate your phonebook contacts before uploading the contacts in the webapp.  We run a check on the whole list to scrub the duplicate,...
Mon, Oct 10, 2016 at 7:24 PM
How can I create an IVR for my Campaign?
Creating an IVR is a fairly easy thing to do if you know the basics of setting up a SuperReceptionist account. All you have to do is visit the 'Settin...
Wed, Oct 12, 2016 at 7:36 PM