Understanding a campaign

What are the different type of campaign?
Types of Campaign: Promotional: A 'Promotional call' is a call where the caller has an intention to promote a product or a service. A call is ma...
Wed, Oct 12, 2016 at 6:16 PM
What are the prerequisites for creating a campaign?
To start a your campaign you will need an SuperReceptionist Enterprise SIVR. If your already a SR user then you can upgrade to an Enterprise SIVR plan.  ...
Wed, Oct 12, 2016 at 7:01 PM
What is call scheduling days and time?
The call scheduling days and time allow you to schedule a campaign to be processed at a later stage. Scenario: You need to launch a marketing cam...
Fri, Oct 14, 2016 at 9:17 AM
I see 'Number of tries' as one of the parameters. What does it mean?
While creating the campaign, you will be asked to indicate 'Number of Tries'. In case a customer's number i...
Fri, Oct 14, 2016 at 10:03 AM
What is minimum time between the tries?
Once you have successfully defined the number of tries for each number, you will need to  specify the minimum time between the tries. This will defi...
Fri, Oct 14, 2016 at 10:12 AM
What are the different campaign order statuses?
As soon as you place an order for a campaign successfully, it will start reflecting with a unique order ID under the 'campaign logs' sect...
Fri, Oct 14, 2016 at 12:06 PM
Campaign Logs
'Campaign logs' tab under the Campaign section has report/log for each of the campaign that you have created. As soon a...
Fri, Oct 14, 2016 at 1:18 PM
Can the calls be recorded and do we get any analysis dashboard?
Every call made or received via SuperRecpetionist is recorded for future reference. For your outbound campaigns, a report will be generated af...
Fri, Oct 14, 2016 at 8:37 AM
Can I download my campaign order report?
You can check the progress of the on-going by clicking or hovering over the campaign order-id in the Campaign logs section.  You can also downl...
Fri, Oct 14, 2016 at 11:13 PM
What is Max parallel calls?
While creating the Campaign you'll notice a field Max Parallel calls. This indicates the number of calls that will be placed by our system in paralle...
Mon, Nov 28, 2016 at 4:58 PM