FAQ

How do I set a holiday calendar?
 A holiday calendar will ensure that no calls are directed during holidays. You can follow these directions to set your holiday calendar: Go to ‘Call ...
Mon, Feb 8, 2016 at 7:16 PM
How do I use Sticky Agent?
  Sticky Agent allows your frequent caller to connect to the same agent who is aware of the caller’s history and previous interactions. This feature ensur...
Mon, Feb 8, 2016 at 7:32 PM
How do I get my grievances addressed?
Our support team works diligently to address all concerns related to your SuperReceptionist account. You can reach us at 1800-419-0333 or write to us at s...
Sat, May 14, 2016 at 1:58 AM
How do I use QuickDial Basic?
Fri, Jan 29, 2016 at 2:39 PM
How do I use QuickDial +?
Fri, Jan 29, 2016 at 2:50 PM
How do I use Outbound Dialer?
Tue, Apr 25, 2017 at 1:51 PM
How do I use Real-time Analytics?
Fri, Jan 29, 2016 at 4:21 PM
In what format can I upload the phonebook?
The phonebook must be uploaded in the .CSV format only. At the moment, we do not support any other formats. Also, please ensure that the phone number...
Sat, Aug 20, 2016 at 10:40 AM
How do I delete a phonebook?
To delete a whole phonebook, follow these steps: 1. Login to your account and go to the 'CRM' tab. 2. Go to 'Phonebook'...
Sat, Aug 20, 2016 at 10:52 AM