SuperReceptionist-Zoho CRM integration currently doesn't fully support parallel-ring strategy.
Note: The call-activity, lead-creation and OTHER features are working PERFECTLY fine.
a parallel calling strategy is configured in SR, Call-popup (in Zoho)
is shown to only 1 agent and is not shown to rest of the agents who are
receiving the call.
feasible, please switch your calling strategy to sequential or
round-robin. We will inform you when the issue is resolved from Zoho's