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            Knowledge Base FAQ SuperReceptionist CRM & Integrations Zoho CRM

            Call popup is not shown for agents on Zoho CRM in parallel-ring case

            SuperReceptionist-Zoho CRM integration currently doesn't fully support parallel-ring strategy.

            Note: The call-activity, lead-creation and OTHER features are working PERFECTLY fine.


            Observed Issue:

            When a parallel calling strategy is configured in SR, Call-popup (in Zoho) is shown to only 1 agent and is not shown to rest of the agents who are receiving the call.


            Temporary solution:

            If feasible, please switch your calling strategy to sequential or round-robin. We will inform you when the issue is resolved from Zoho's end.


            Updated: 01 Jun 2018 03:22 AM
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