SuperReceptionist is a personal reception hosted virtually in a cloud telephony environment.
If you are using SuperReceptionist for your business, you can integrate it with Freshsales to capture leads along with phone numbers directly from your Freshsales account.
SuperReceptionist connector in Freshsales allows you to:
Track incoming calls from customers
Create or Link Leads/Accounts/Contacts with phone numbers
Direct incoming calls from customers to respective agents
Make outbound calls
Track outbound calls
You must be an Admin User of your Freshsales account.
Your Freshsales account should be of lates version.
Your SuperReceptionist panel should be in Advance Plan or above to make use of SuperReceptionist integrations
Your Freshdesk plan must support telephony integration
You are using Knowlarity’s SuperReceptionist service which is configured and active
Via access key
Navigate to ‘Settings’
Go to ‘Call Flow’
Select ‘Plan Settings’
Scroll down to the bottom of the page in Plan Settings to find the API key of your SuperReceptionist account
Make note of the API key
5. How to integrate Freshsales with SuperReceptionist?
Login to Freshsales account
Navigate to Admin Settings->Apps