SuperReceptionist is a personal reception hosted virtually in a cloud telephony environment.
Freshdesk is a cloud-based software provider. It is a customer support software, which brings together multiple communication channels like email, phone, and social networks; and makes it easier for businesses to communicate with customers.
If you are using SuperReceptionist for your business, you can integrate it with Freshdesk to capture leads along with phone numbers directly from your Freshdesk account.
SuperReceptionist connector in Freshdesk allows you to:
Track incoming calls from customers
Create or Link tickets with phone numbers
Direct incoming calls from customers to respective agents
Make outbound calls
Track outbound calls
You must be an Admin User of your Freshdesk account.
Your Freshdesk account should be in the mint version.
Your SuperReceptionist panel should be in Advance Plan or above to make use of SuperReceptionist integrations
Your Freshdesk plan must support telephony integration
You are using Knowlarity’s SuperReceptionist service which is configured and active
Via access key
Get your SuperReceptionist Virtual Number and API Key
Login to your SuperReceptionist account to get the API Key and Virtual Number
Your SuperReceptionist phone number is your Virtual Number
2. Get SuperReceptionist API key
Navigate to ‘Settings’
Go to ‘Call Flow
Select ‘Plan Settings’
Scroll down to the bottom of the page in Plan Settings to find the API key of your SuperReceptionist account
Make note of the API key
Login to Freshdesk (as you already have)
Go to ‘Profile Setting’ and scroll down to get the API key
4. Configuring Freshdesk
Navigate to Settings
Click on ‘Enable Now’ to configure Freshdesk
Fill up the required information in the corresponding fields
5. How to integrate Freshdesk with SuperReceptionist?
Login to Freshdesk account
Navigate to Admin->Apps->More Apps
Ability to change the agent availability status with SR